Shipping policy

Delivery & Installation Policy (UK) — SafeParcel.uk

Last updated: 30 December 2025

This Delivery & Installation Policy (“Policy”) explains how delivery and installation work for parcel boxes purchased from SafeParcel.uk, a brand owned by Blueline Network Solutions (“we”, “us”, “our”). If you have any questions, contact us at contact@safeparcel.uk.

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1) Delivery area

We deliver across the United Kingdom.

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2) Dispatch and delivery timeframes

All timeframes are estimates and may vary due to stock availability, peak periods, weather, or courier delays.

• Dispatch: within 7 working days

• Delivery: typically 4–14 working days after dispatch

You will receive confirmation when your order is dispatched.

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3) Installation service

If you purchase installation, we will contact you to arrange an appointment window.

• Installation timeframe: typically 7–14 working days (subject to availability)

• Installation includes fixing the parcel box with screws to a wall or floor, where the surface is suitable.

Important limitations

• We do not carry out installations that require modification or alteration of walls (e.g., structural changes, rebuilding surfaces, or similar).

• We do not provide electrical work or major groundwork.

You are responsible for ensuring the installation area is clear, accessible, safe, and suitable for fixing, and that you have any necessary permissions (e.g., landlord/freeholder approval).

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4) Charges (outside promotions)

When no free promotion applies (see Section 5), we charge:

• £35.00 for delivery + installation, plus VAT.

Any applicable fees are shown at checkout (or confirmed in writing where booking is arranged separately).

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5) Free delivery + installation promotions (70-mile London radius)

From time to time, we run promotions offering free delivery and installation.

Eligibility

• Promotions apply only during the advertised promotional period and only within a 70-mile radius measured from W1W 5PF.

• Orders outside this radius and/or outside the promotional period are charged the standard fee (see Section 4).

• Promotions may be limited to specific products or other conditions (e.g., minimum spend) as stated on the promotion page.

No retrospective application

Promotions cannot be applied to orders placed before the promotion starts.

Changes to promotions

We may amend or end promotions at any time; however, confirmed orders placed during the promotional period will remain subject to the promotion terms that applied at checkout.

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6) Rescheduling, access and missed appointments (installation)

• Rescheduling/cancellation: please provide at least 48 hours’ notice.

• No access / no answer: if our installer attends and cannot complete the installation because no one is available to provide access (or the site is not ready), a £20.00 call-out fee (plus VAT) may apply before re-booking.

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7) Delivery day requirements

Please ensure your delivery details are correct (including postcode) and that access is available for the courier.

If you request delivery to a safe place or neighbour, responsibility may pass once the courier marks the parcel as delivered.

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8) Checking your order and reporting damage

Please inspect your parcel box as soon as possible after delivery/installation. If there is visible damage or missing parts, contact contact@safeparcel.uk as soon as possible and include photos.

This does not affect your statutory rights.

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9) Statutory consumer rights (UK)

Nothing in this Policy limits your rights under UK consumer law, including the Consumer Rights Act 2015 and (where applicable) the Consumer Contracts Regulations.

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10) Contact

Email: contact@safeparcel.uk